Trainer

Key Responsibilities:

• Design, develop, and maintain training manuals, workbooks, and learning materials, ensuring content is current and relevant.
• Conduct formal induction and process training for new hires.
• Deliver effective training sessions for agents and middle-level staff to improve productivity and performance.
• Coach team members on soft skills, process adherence, and best practices.
• Organize interactive activities to reinforce the learning process.
• Develop resources and methods to improve training effectiveness and integrate support into routine job functions.
• Conduct periodic tests and evaluations to assess trainee performance and identify areas for improvement.
• Compile and submit monthly reports on training activities, needs, and outcomes.
• Recommend process and performance improvements based on training evaluations.