Key Responsibilities:
Flight Reservations & Ticket Issuance:
Book and issue international air tickets using GDS platforms (e.g., Galileo, Amadeus, Sabre), ensuring accuracy in fare selection and itinerary construction.
Reissuance, Exchanges & Refunds:
Process ticket modifications, cancellations, reissues, and refunds in line with airline policies and fare rules.
Fare Construction & Optimization:
Construct and verify international fares and routings manually and via GDS to ensure cost-effective options for clients.
Customer Support:
Assist clients with queries related to international flights, including baggage policies, seating, check-in requirements, and schedule changes.
Ensure Compliance:
Stay up-to-date with airline regulations, IATA standards, visa and entry requirements, and international travel advisories to provide accurate information.
PNR Management:
Efficiently manage Passenger Name Records (PNRs), ensuring they are ticketed, updated, and queued for follow-up actions.
Coordination with Airlines & Vendors:
Liaise with airline representatives to resolve ticketing issues, confirm special service requests (SSR), and ensure smooth communication.
Accuracy & Documentation:
Maintain meticulous records of tickets issued, fare sheets, refunds processed, and supplier communications for audit and reference.
Reporting & Reconciliation:
Coordinate with the accounts team for invoice generation, fare reconciliation, and payment processing.
Handle Group Bookings (if required):
Support group fare negotiations and manage group PNRs for international travel.
Qualifications:
Experience: Minimum 2-4 years of hands-on experience in international air ticketing.
GDS Systems: Strong knowledge of GDS platforms (Amadeus, Sabre, Galileo, etc.).
Knowledge: Familiarity with IATA and airline fare rules, refund policies, and international routing.
Skills:
Excellent attention to detail and problem-solving abilities.
Ability to work efficiently in a fast-paced, deadline-driven environment.
Good written and verbal communication skills in English; additional language skills are a plus.
Key Skills:
IATA
Galileo
GDS
Ticketing
Tourism
International Air Ticketing
Fare Construction

Ticketing Executive

Job Description

Required Skills