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Job Description
Job Overview:
- Change Strategy Governance
- Develop and implement a comprehensive global change management strategy that aligns with the ERP roadmap and deployment phases.
- Create change governance frameworks and methodologies consistent with the One ERP Team model.
- Establish standards for change principles, balancing standardization with the adoption of global templates.
- Ensure alignment with program governance SteerCo PMO GPOs.
- Stakeholder Engagement Alignment
- Identify and engage key stakeholders across various regions, functions, and leadership levels.
- Foster strong relationships with GPOs, Business Leads, and IT teams.
- Facilitate stakeholder alignment on process standardization and transformation goals.
- Manage resistance and secure leadership sponsorship at all organizational levels.
- Communication Change Narrative
- Create and implement a global communication plan that articulates the vision, roadmap, and benefits.
- Convert ERP transformation details into compelling business value messages.
- Ensure uniform messaging across regions and programs, including Symphony Legacy Transformation.
- Assist in executive communication and provide updates for board-level discussions.
- Business Readiness Adoption
- Establish and track business readiness criteria for each deployment phase.
- Conduct readiness assessments related to people, processes, systems, and data.
- Ensure alignment between business expectations and the ERP delivery scope.
- Facilitate cutover readiness from a people and organizational perspective.
- Training Capability Development
- Formulate a global training strategy that includes role-based, digital, and on-site train-the-trainer components.
- Collaborate with GPOs and Solution Teams to coordinate training development.
- Ensure process design aligns with training content.
- Evaluate training effectiveness and monitor user adoption.
- Change Network Local Deployment Support
- Build and oversee a global change network comprising regional and local champions.
- Empower local teams to promote adoption and facilitate feedback loops.
- Maintain a consistent rollout strategy while allowing for necessary local adaptations.
- Adoption Measurement and Continuous Improvement
- Establish KPIs for measuring adoption and the effectiveness of change initiatives.
- Track user adoption, system usage, and compliance with processes.
- Identify discrepancies and implement corrective measures.
- Document lessons learned to inform future rollout phases.
Primary Responsibilities:
- Training Capability Development
- Formulate a global training strategy that incorporates role-specific, digital, and on-site train-the-trainer elements.
- Collaborate with GPOs and Solution Teams in the development of training materials.
- Ensure that training content aligns with the designed processes.
- Assess training effectiveness and track user adoption metrics.
- Change Network Local Deployment Support
- Establish and manage a global change network with regional and local champions.
- Enable local teams to spearhead adoption initiatives and gather feedback.
- Ensure a standardized rollout process while permitting local modifications as necessary.
- Adoption Measurement and Continuous Improvement
- Set KPIs to evaluate adoption rates and change effectiveness.
- Monitor user adoption rates, system engagement, and process adherence.
- Identify gaps and take corrective actions as needed.
- Document and incorporate lessons learned into subsequent rollout phases.
Technical Qualifications:
- Bachelor's or Master's degree in Business, IT, Organizational Change, or a related discipline.
- 8 to 12 years of experience in Change Management, ideally within ERP SAP programs.
- Demonstrated success in managing large-scale global transformation initiatives.
- Thorough understanding of ERP systems, with a preference for SAP S/4HANA and relevant business processes.
- Experience in matrix and global organizational structures.
- Familiarity with change management methodologies, such as Prosci or ADKAR, is advantageous.
- Excellent communication and stakeholder management capabilities.
- Fluency in English; proficiency in additional languages is an asset.