Territory Manager For Female

Key Deliverables:

• Ensure resolution of customer service requests within defined SLAs.
• Drive installation and fault repair performance while meeting quality and cost standards.
• Monitor and reduce repeat/re-open service cases to improve KPI outcomes.
• Leverage Airtel Work app for associate performance tracking and reporting.
• Conduct audits to ensure productivity, quality standards, and process compliance.
• Drive Serve to Sell initiatives through engineers to enhance customer engagement.

Role Responsibilities:

• Identify network rehabilitation opportunities and support local cable operators (LCOs) for timely resolutions.
• Ensure compliance with Airtel's safety, quality, and operational standards.
• Prepare productivity documentation and generate reports post-audits.
• Collaborate with internal teams (CSD/NOC/O&M) for process optimization and quick issue resolutions.
• Maintain adherence to TRAI and regulatory QOS parameters.
• Engage in people management activities to ensure seamless task execution and on-ground coordination.