Teller Operations _ Bank

Role & Responsibilities:

Account Opening & Maintenance

• Manage the end-to-end process of account opening, maintenance, and closure as per banking guidelines
• Ensure all documentation is complete and in line with internal checklists and regulatory standards
• Perform welcome calling and obtain necessary approvals for customer onboarding

Cash Handling & Transaction Processing

• Handle cash transactions and electronic fund transfers including NEFT and RTGS
• Address customer enquiries and execute instructions with accuracy and timeliness
• Scrutinize all transactional documents submitted by customers to ensure compliance with branch checklists

Customer Service & Complaint Resolution

• Respond to and resolve customer queries and complaints promptly
• Maintain accurate records of all customer interactions for service improvement
• Ensure high levels of customer satisfaction through timely service and effective communication

Process Adherence & Compliance

• Follow all bank processes and policies to ensure audit readiness and high branch ratings
• Ensure comprehensive compliance with all internal, regulatory, and statutory requirements
• Monitor branch operations to ensure that people, systems, and data deliver consistent service quality