Telesales Associate

• Outbound Sales Calls (30%) 70% connect rate, follow-ups on KYC & disbursals, assist with Quick Eligibility Checks (QECs).
• Funnel Improvement (50%) Drive higher loan conversions through effective counseling & document collection.
• Process & Quality Adherence (10%) Maintain 90% telesales quality standards & regulatory compliance.
• Customer Satisfaction (10%) Ensure CSAT score of 4.5+ and deliver an exceptional customer experience.

What You Need:

• Strong sales & negotiation skills
• Experience in loan product telesales
• Ability to drive loan funnel conversions
• Adherence to compliance & quality standards