Telecalling Executive

• Understand customer psyche and record both successful and unsuccessful sales methods
• Handle huge volumes of inbound and outbound tele calling
• Improve organisational efficiency through diligent observation skills as a tele caller 
• Help the company grow by finding opportunities in customer requirements 
• Resolve complaints, provide solutions and follow up with customers

Responsibilities

• Memorise scripts and customise them for the clients as per the situation while tele calling
• Foster relationships with existing clients, and build a rapport with potential clients
• Make reports and documentation based on conversations that took place during tele calling
• Report the analysis and observation to the team lead
• Adhere to organisational guidelines and methodology while tele calling
• Generate sales by making cold calls to active or old clients

Required skills and qualifications

• Bachelor's degree or high school diploma
• Strong communication skills and command of the English language
• Previous experience in a tele caller job or similar role
• Data entry skills to complement the tele calling work
• Ability to close sales through the right negotiation skills

Preferred skills and qualifications

• Research skills for tele calling and reaching out to new clientele
• Proven track record of being a tele caller and conducting sales through the telephone
• Ability to switch the communication style based on social cues and conversational hints
• Knowledge of CRM software programs and telephone systems is a big bonus