Tele Collections Executive

• Make outbound calls to customers for collections and follow-ups on overdue payments.
• Maintain accurate records of customer interactions, payments, and promises to pay.
• Handle customer queries efficiently and professionally.
• Work towards achieving daily, weekly, and monthly collection targets.
• Ensure compliance with company policies and regulatory requirements (DRA certification or in progress).

Preferred candidate profile

• Minimum 6 months experience in tele-calling (collections or related roles preferred).
• DRA (Debt Recovery Agent) certified or trained and ready to appear for certification.
• Strong communication and interpersonal skills.
• Ability to handle difficult conversations and negotiate effectively.
• Familiarity with basic computer applications and CRM tools (preferred).

Location Preference:

• Candidates residing in Central Line or Western Line (Mira Road, Bhayandar, Borivali) are preferred for ease of commute.
• Bus pick-and-drop facility provided from Thane Station to office.