Tele Collection - Quality Analyst

Role Responsibilities:

• Conduct daily, weekly, and monthly audits as per defined targets.
• Provide timely feedback and ensure TAT adherence.
• Log in and handle calls for direct understanding of customer interactions.
• Participate in calibrations and team briefings to ensure quality consistency.

Job Requirements:

• 1–3 years of experience in quality analysis or call auditing.
• Strong understanding of QA processes and customer behavior.
• Proficiency in reporting and variance control.
• Initiative-driven with a focus on continuous improvement.