Tele Collection - Quality Analyst

Role Responsibilities:

• Conduct daily, weekly, and monthly audits as per target
• Provide timely feedback and publish quality reports
• Participate in calibrations to maintain variance standards
• Suggest improvements based on audit insights

Job Requirements:

• 1–3 years of experience in call quality analysis
• Proficiency in report publishing and audit documentation
• Strong understanding of compliance and process audits
• Ability to identify and drive quality improvements