Tele Collection Executive

Key Responsibilities:

• Make outbound calls to customers to remind them of overdue payments.
• Follow up regularly and persuade customers to make timely repayments.
• Maintain accurate and updated records of customer interactions and payment status.
• Resolve customer queries professionally, ensuring a positive experience.
• Meet assigned daily, weekly, and monthly collection targets.
• Escalate complex or unresolved cases to the Collection Manager when necessary.
• Ensure strict adherence to company guidelines and regulatory compliance norms during all interactions.