Technology Solutions Analyst

Job description

Role & responsibilities

• Provide Technical and Consultative assistance to Sales. Get an understanding of technical specifications on the client architecture
• Assist in completion of Technology sections in RFI/RFP/RFQ as required
• Document and handover technical specifications for Post Sales implementation
• Drives accountability in cross functional IT teams during solutioning
• Up to date with Market on cloud practices, technology stack, products and services within the Contact center industry

Preferred candidate profile

• Bachelor's Degree or Equivalent with 2+ years experience.
• Basic knowledge on telecommunications and networking.
• Has built best practices in business process and created repeatable playbook
• Can lead multidisciplinary cross functional teams or projects
• Can handle multiple campaigns/projects at the same time
• Can review and write technical documentation including client-facing collaterals

Perks and benefits

• Salary best in industry
• Hybrid