Technology analyst

Key Responsibilities:

• Develop, design, and sustain customer communication solutions utilizing the Quadient Inspire Suite
• Generate and oversee personalized customer communications across email, SMS, print, web, and mobile platforms
• Create templates, forms, customer correspondence, statements, notices, invoices, and marketing materials
• Configure and enhance components of Quadient Inspire Designer, Interactive Automation, and Scaler
• Integrate customer data from CRM, ERP databases, and other enterprise systems
• Implement dynamic content, business rules, personalization, and conditional messaging
• Assist in campaign execution and customer journey communication needs
• Collaborate with marketing, business, product, and technology teams to identify communication requirements
• Conduct testing, troubleshooting, deployment, and production support activities
• Ensure adherence to branding, accessibility, regulatory, and governance standards
• Evaluate communication effectiveness and propose optimization strategies

Technical Requirements:

• Proficiency in Customer Communication Management, specifically with Quadient Inspire Technology and Digital Experience Platforms, including CS Customer Experience Management Platform

Additional Responsibilities:

• Familiarity with design principles and foundational architecture
• Understanding of performance engineering concepts
• Knowledge of quality processes and estimation techniques
• Basic comprehension of project domain
• Ability to translate functional and non-functional requirements into system specifications
• Capability to design and code intricate programs
• Proficient in writing test cases and scenarios based on specifications
• Strong understanding of SDLC and agile methodologies
• Awareness of the latest technologies and industry trends
• Logical thinking and problem-solving skills, along with an ability to collaborate effectively

Preferred Skills:

Technology->Customer Communication Management->Quadient Inspire, Technology->Digital Experience Platforms->CS - Customer Experience Management Platform->Quadient Inspire