Technical Writer - SME

Role & Responsibilities:

• Write, publish and maintain high-quality content e.g. documents/manuals, presentations, help center and print publishing content. This includes written documents, help center articles, videos and graphical content (diagrams, flow charts, and logos)
• Manage creation, production, publishing and proof-reading of documents or training content
• Collaborate with internal teams and client stakeholders for in-depth understanding of the documentation requirements
• Thoroughly understand all policies and tools used within the process and translate the requirements clearly into a workflow document/site/presentation
• Create engaging content with use of infographic, flow-charts & gif or videos for ease of understanding
• Participate and contribute to documentation development activities from estimation, planning, scheduling through publishing stages
• Improve the depth and quality of the documentation based on feedback from internal and external customers
• Translate complex product information into simple and easy to understand formats
• Research, organize and write effective instructional text and scripts for audio/video clips
• Keep the supervisor apprised of status and escalate any issues in a proactive manner that affects timeliness or scope of the assigned work
• Identify user needs, use cases and metrics to focus priorities
• Audit existing documentation against current processes and make revisions appropriately

Experience / Skills:

• Experience in technical writing and documentation
• Basic understanding of HTML
• High school or equivalent
• Must have exposure to content creation & authoring tools e.g. MS suite, Google suite, Captivate etc.
• Tech savvy and should be abreast with industry trends/best practices pertaining to content management
• Excellent interpersonal and communication skills with the ability to operate and communicate effectively with Global teams across all levels of the business.
• Comfortable with a rapidly-changing environment
• Strong problem-solving skills and excellent attention to detail
• Able to work independently, motivated, proactive attitude with a passion for learning and creative problem solving