Technical Support Executive – L2
Job Description
Hiring: Technical Support Executive – L2
Location: Kothanur, Bangalore
Shift: US Shift (Rotational Week Offs)
Experience: 2+ Years
Salary: Up to 6 LPA
Work Mode: Work From Office (WFO)
We are looking for a skilled Technical Support Executive – L2 with hands-on experience in IT support, troubleshooting, and end-user assistance. The ideal candidate should be capable of handling technical issues related to Windows systems, Office 365, Active Directory, and networking while ensuring a seamless support experience for users.
Key Responsibilities:
Provide Level 2 technical support for hardware, software, and network-related issues.
Troubleshoot and resolve incidents involving Windows 11, Office 365, Active Directory, and Networking.
Manage support tickets through platforms such as Autotask, ConnectWise, Zendesk, or similar tools.
Deliver support through email, phone, remote tools, and Microsoft Teams.
Maintain accurate documentation of issues, resolutions, and technical procedures.
Prioritize and manage multiple tickets while meeting service-level expectations.
Required Skills:
Strong knowledge of Windows Operating Systems
Experience with Office 365 Administration & Support
Hands-on exposure to Active Directory (AD)
Understanding of Networking Concepts & Troubleshooting
Experience with Ticketing and Remote Support Tools
Excellent Communication and Documentation Skills
Eligibility:
Bachelor's Degree in Computer Science, Engineering, IT, or related discipline (or equivalent experience).
Minimum 2 years of experience in L2 Technical Support or Desktop Support.
Intrested Candidate share the cv to ( [HIDDEN TEXT] / 9084927797 )
Immediate Joiners Preferred!
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