PIPioneer e Solutions
Technical Support Executive
Delhi ₹2-5 LPA Posted 12 May 2025
FULL TIME
Performance Monitoring
ticketing systems
Troubleshooting
Help Desk
Problem-solving
+1 more
Job Description
- Providing technical assistance and support, via phone, email, chat or in person.
- Troubleshooting technical issues and providing guidance and solutions to resolve them.
- Collaborating with other technical support staff or departments to resolve complex technical issues.
- Logging and tracking the issues in a help desk or ticketing system, and providing regular status updates.
- Documenting technical support procedures and best practices for the knowledge base.
- Conducting system audits and performance monitoring to ensure optimal performance and identify opportunities for improvement.
- Strong communication and interpersonal skills, as well as excellent problem-solving skills and attention to detail