Technical Support Engineer

Responsibilities:

• Handle inbound technical support queries via phone.
• Troubleshoot and resolve issues related to Microsoft O365 products (Outlook, Teams, OneDrive, SharePoint, etc.).
• Provide timely and accurate solutions while maintaining high customer satisfaction.
• Escalate complex issues to higher-level support when necessary.
• Document all interactions and solutions provided.

Requirements:

• Minimum 1 year of experience in a technical voice support role.
• Strong troubleshooting experience in Microsoft Office 365 products.
• Excellent spoken and written communication skills.
• Strong interpersonal skills and customer-handling ability.
• Willing to work in night/US shifts.