Technical Support Engineer

Eligibility Criteria:

• Candidates must have their Laptop and 2 Wheeler Mandatory.
• Candidates should know the vernacular language.
• Candidates should be comfortable in fieldwork.

Roles and Responsibilities:

• Can visit our Restaurant Partners in the Field.
• Provide service and customer support during field visits.
• Install our POS software in their System / Device.
• Give training about our product to our client.
• Diagnose errors or technical problems and determine proper solutions to resolve their queries.
• Build positive relationships with customers.
• Research and identify solutions to software and hardware issues.
• Understand the Root Cause for the ongoing problem
• Ensure all issues are properly logged.

Additional Qualification and Skills:

• Excellent communication skills, problem solving and troubleshooting skills.
• Basic knowledge of networking principles and operating systems.
• Experience with remote desktop applications and help desk software.
• Hands-on experience with Windows/Linux/Mac OS environments.
• Hardware and Network Configuration.
• Software Installation and Training.

Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Role: IT Support - Other

Industry Type: IT Services & Consulting

Department: IT & Information Security

Employment Type: Full Time, Permanent

Role Category: IT Support

Education

UG: Any Graduate