Technical Support Engineer

Description

We are seeking a Technical Support Engineer to join our team in India. The ideal candidate will be responsible for providing technical assistance and support to our customers, ensuring they have a seamless experience with our products.

Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot hardware and software issues.
• Assist customers with product setup and configuration.
• Document customer interactions and solutions in the support ticketing system.
• Collaborate with engineering teams to resolve complex issues.
• Conduct product training sessions for customers as needed.