Technical Support Associate Voice

Eligibility Criteria:

• Freshers and experienced can apply (minimum 1 year of experience in technical voice support preferred)
• Customer support experience with strong technical troubleshooting skills
• Excellent verbal communication skills
• Strong knowledge of Microsoft tools/products, especially Office 365
• Willingness to work in US rotational shifts
• Immediate joiners only

Key Responsibilities:

• Handle inbound technical support calls from international customers
• Troubleshoot and resolve issues related to Microsoft Office 365, Outlook, Teams, Windows OS, etc.
• Guide customers step-by-step through technical fixes
• Document all interactions in the CRM system
• Escalate unresolved issues to appropriate teams following standard procedures
• Maintain high customer satisfaction and follow quality standards