Technical Support Associate

Comprehensive understanding of typical home network deployments is required.

• The candidate must be able to identify a diversity of networking home devices specific functions, configurations, and interactions.

• Candidate must have immaculate English communication skills.

• Candidate must be well mannered and demonstrate a high order of customer services skills.

• The candidate must be attentive to detail.

• Candidate must have excellent analytical, organizational, and time management skills

• Candidate must be able to perform well in a steep learning curve.

• The candidate must be able to sell support contracts.

• Communication English: Excellent, VNA 5 Accent: Neutral Ability to give good step by step instruction. Positive tone. Computer Proficiency
• Firm understanding of Windows and macOS.

• Firm understanding of Android and iOS.

• Firm understanding of common firewall configuration.

• Firm grasp of typical non-enterprise grade modems, routers, wireless devices, and VPN is required.

• Comprehensive understanding of typical home network, and wireless layouts, is required. • Demonstrable skill improvising and designing correct home network deployments.

• Demonstrable troubleshooting ingenuity is required.

Additional Comments Candidates should be open to a shift of 24x7.

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