Technical Support Associate

Ghrs Training is looking for a Technical Support Associate to join our team, providing essential support in an international voice environment. If you're a graduate with experience in service desk operations and ticketing tools, this role is for you!

Key Responsibilities:

• Provide first-line technical support to international customers via voice.
• Resolve technical issues related to hardware, software, and basic network connectivity.
• Utilize ticketing tools to accurately document, track, and manage all customer interactions and resolutions.
• Escalate complex or unresolved issues to higher-tier support teams when necessary.
• Deliver excellent customer service by maintaining a professional demeanor and providing clear, concise solutions.

About You:

• You are a Graduate from any discipline.
• You have a minimum of 1 year of experience in a Service Desk role.
• You are proficient in using Ticketing Tools for support management.
• You possess excellent communication skills in English, suitable for an international voice process.
• You are customer-focused, with strong problem-solving abilities and attention to detail