Job description

Provide first-level troubleshooting support for software, hardware, and network-related issues.
Respond to and resolve user queries via call, email, and ticketing systems.
Install, configure, and update computer systems, applications, and peripheral devices.
Assist in diagnosing and resolving network connectivity problems.
Document and track support requests, ensuring timely follow-up and resolution.
Escalate complex technical issues to higher-level support teams when necessary.
Provide guidance and training to users on software applications and best practices.
Maintain and update IT support documentation, including FAQs and troubleshooting guides.
Ensure compliance with IT security policies and procedures.
Understanding of iOS and Knox android devices.
Collaborate with the IT team to improve system performance and user experience.

What You ll Bring

Bachelor s degree in computer science, Information Technology, or a related field (preferred).
Strong knowledge of Windows, macOS operating systems.
Familiarity with networking, Active Directory and SCCM concepts (TCP/IP, DNS, DHCP, VPN, etc.).
Experience with troubleshooting hardware components such as desktops, laptops, mobile devices and printers.
Basic understanding of IT security tools
Excellent problem-solving and analytical skills.
Strong communication skills, both written and verbal.
Ability to work independently and in a team-oriented environment.
Willingness to work in a rotating shift schedule, including weekends if required.

Role: Technical Support - Voice / Blended

Industry Type: Management Consulting

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

Education

UG: Any Graduate

PG: Any Postgraduate

Technical Support Associate