Z5
Job Description
Job description
What Youll Do
- Provide support for Laptops, printers, and basic MS teams phone support.
- Installing and configuring computer hardware operating systems and applications. Win 11, Macbook, Office 365, Outlook, DLP, backup tools.
- Technical Support tools / OS Imaging: VNC, VPN / SCCM
- Handling MS teams telephony related issues
- Troubleshooting domain connectivity and outlook related issues
- MacBook configuration, support.
- Support for mobile devices - android and iOS, proficiency in MDM tool
- Installing and support for printers, VC equipments, zoom equipments, board room setup.
- Web conferencing applications support zoom, skype, WebEx, MS Teams
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
- Level 1 troubleshooting for LAN, wireless connectivity.
- Supporting the roll-out of new applications and softwares.
- Setting up new user accounts and profiles and dealing with password issues.
- Handling File server and file share access and related issues.
- Troubleshooting ZS Application related issues.
- Provide support for data center maintenance activity.
- Monitoring email alerts and work with other teams to solve the problems.
- Complete some administrative tasks, such as initiating hardware repairs, assisting with organizational efforts and asset management.
- Maintaining and reviewing documentation including records of purchase items, costs, deliveries, and IT equipments inventories.
- Rapidly establishing a good working relationship with users, vendors, and other professionals.
- Flexible with work timings and shifts.
- Travel as needed by projects.
What Youll Bring
- BS/BE with record of high academic achievement.
- A+ certification or Microsoft Certified Systems Administrator
- Eagerness to contribute in a team-oriented environment
- Ability to work methodically and analytically in a quantitative problem-solving environment.
- Excellent leadership, communication, and organizational skills
- Strong customer service skills
Role: Network (Support) Engineer
Industry Type: Analytics / KPO / Research
Department: Engineering - Hardware & Networks
Employment Type: Full Time, Permanent
Role Category: IT Network
Education
UG: Any Graduate
PG: Any Postgraduate
Key Skills
Skills highlighted with '' are preferred keyskills