Technical Support Analyst with Python

• Be a part of our Business Application Maintenance Team
• Interact with business stakeholders, conduct root cause analysis with the relevant IT streams, define and coordinate the implementation of solutions
• Coordinate with different internal and external parties to conduct and manage special events such as BCP tests, infrastructure change weekends, data Centre maintenance
• Promote the overall stability of the systems through system monitoring and implementation of best practices
• Incident and problem management according to ITIL standards and uphold high standards for timely issue resolution.
• Act as a strong gatekeeper to the production environment and assess change impact, risk, and performance.
• Mentor junior team members to provide high quality application services
• Willing to work outside scheduled hours and on weekends

Skills

• Must have
• Knowledge of ITIL incident and problem management
• Practical scripting experience (Python)
• Solid Windows knowledge and Linux knowledge are a plus. 5 years+
• Basic knowledge of relational databases (MSSQL, Sybase, Oracle)
• 5+ years of experience within a Production environment hosted on Windows
• Basic operational knowledge of Middleware platforms (MQ, IIS, tomcat)
• Experience in production system monitoring and scheduling concepts
• Capable of understanding client / end-user issues and translating them into problem statements for further investigations within IT
• Nice to have
• Confident communicator who can explain technology to non-technical audiences
• Good problem-solving and diagnostic skills
• Ability to support and deliver a high-quality service to stakeholders
• Ability to work under pressure and manage multiple, concurrent/conflicting priorities.
• Self-driven, highly motivated and have very high standards concerning quality of service delivered and attention to detail
• Comfortable working independently, as well as in a team-oriented environment