Technical Support Advocate

Ghrs Training is looking for a Technical Support Advocate to join our international voice support team. If you have a passion for solving technical problems and experience with Microsoft technologies, this role offers a great opportunity to grow your career!

Key Responsibilities:

• Provide comprehensive technical support to international customers via an international voice process.
• Utilize strong troubleshooting experience on Windows OS (Operating System) to diagnose and resolve user issues.
• Assist customers with problems related to Microsoft Office 365 (M365) applications and services.
• Document all support interactions and resolutions accurately within the designated system.
• Escalate complex or unresolved issues to senior technical teams when necessary.
• Deliver excellent customer service by maintaining professionalism and clear communication.

About You:

• You have a minimum of 1-2 years of experience in Technical Support (International Voice).
• You possess strong troubleshooting experience on Windows OS and Microsoft Office 365.
• You are a Graduate from any discipline.
• Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus.
• You are customer-focused, patient, and have excellent problem-solving abilities.