Technical Solutions Engineer, SAP Priority Solutions

Responsibilities:

• Provide technical support for Google Cloud Platform, specializing in SAP technologies, through troubleshooting, issue resolution, and escalation management.
• Act as a subject matter expert to resolve technical deployment issues and improve SAP-on-GCP/BMS solutions.
• Collaborate with product, SRE, and engineering teams to enhance product quality and reduce support requests.
• Develop best practices and playbooks based on experience with supporting cloud-based SAP solutions.

Job Requirements:

• Bachelor's degree in STEM or equivalent experience in technical support, professional services, or product operations management.
• 4 years of experience supporting customers in Enterprise Cloud, with expertise in SAP technologies and code debugging.
• Familiarity with cloud platforms, infrastructure needs, and SAP-specific technologies like HANA and ABAP.
• Understanding of Linux, networking fundamentals, and cloud computing concepts.