Technical Solutions Architect UPS Devices (APC Specialist)

Job Title: Technical Solutions Architect UPS Devices (APC Specialist)

About the Role: We are seeking a highly skilled and experienced Technical Solutions Architect specializing in UPS Devices, particularly APC systems. This pivotal role involves a balanced focus on technical leadership and support, alongside significant contributions to business growth and strategic direction within the UPS domain.

Responsibilities:

• Serve as the primary technical authority for all APC UPS systems, providing expert-level troubleshooting and solutions.
• Offer 24/7 on-call support for critical customer escalations when required.
• Remotely diagnose and resolve complex UPS issues by analyzing logs, error reports, and system diagnostics.
• Triage service requests, prioritize based on urgency, and implement corrective actions.
• Train and mentor field engineers and support staff on APC UPS products, best practices, and advanced troubleshooting.
• Assist the Account Manager in resolving high-stakes technical challenges affecting customer satisfaction.
• Document solutions and create knowledge base articles for internal and customer use.
• Understand customer requirements and architect tailored UPS solutions (APC and complementary technologies).
• Drive accreditation pathways for engineers and the company to enhance capabilities (e.g., APC certifications, partner status).
• Position Solid Systems Global as a key APC partner by identifying market opportunities and competitive differentiators.
• Collaborate with Sales & Marketing to develop technical collateral (whitepapers, case studies, demos) that support business development.
• Lead pre-sales engagements, including solution design, proof-of-concept (PoC) setups, and technical presentations.
• Stay ahead of industry trends (e.g., lithium-ion UPS, modular systems, smart monitoring) and advise leadership on strategic investments.
• Lead the UPS Technical Team, setting best practices, escalation protocols, and skill development plans.
• Foster innovation by evaluating new APC products, tools, and service offerings.
• Represent the company at industry events, APC partner meetings, and training sessions.

Skills and Qualifications:

• Deep knowledge of APC Smart-UPS, Symmetra, Galaxy, and associated software (StruxureWare, PowerChute) is required.
• Proven ability to analyze logs, diagnose failures, and implement fixes remotely is essential.
• Experience training engineers and creating technical documentation is necessary.
• Strong business acumen with the ability to align technical solutions with revenue growth is crucial.
• Exceptional communication skills (customer-facing, sales support, leadership updates) are vital.
• APC Certified (or equivalent vendor certifications) is a key requirement.
• Technical Architecture, UPS Devices, APC (American Power Conversion), Power Systems, Electrical Engineering expertise is expected.
• Background in data center power infrastructure or critical environments is highly beneficial.
• Experience with competitor UPS systems (Eaton, Vertiv, CyberPower) is a plus.
• Project management or team leadership experience is an advantage