Technical Process Executive

Key Responsibilities:

• Respond to customer queries via phone, email, or chat in a timely and accurate manner
• Diagnose and troubleshoot technical issues, including account setup, software configuration, and hardware connectivity
• Walk customers through step-by-step solutions
• Follow up with clients to ensure full resolution of issues
• Escalate unresolved issues to appropriate internal teams
• Document technical knowledge in the form of manuals or solution articles
• Maintain high customer satisfaction and adhere to service level agreements (SLAs)