Lead a team of Storage and backup administrators, providing guidance and mentorship.
Set goals, monitor progress, and ensure the team meets the bigger team objectives.
Collaborates with individuals inside own team and with other global IT teams to complete project work.
Engages with all levels of management and key stakeholders to develop, implement, and manage support and operational objectives.
Identify and incorporate future service management needs into a well-considered multi-year roadmap across the support areas.
Identifies, constructs, and implements plans to remove friction in the day-to-day operation.
Lead the culture of continuous improvement by identifying projects, initiatives & getting the business or leadership engagement and deliver them.
Contribute to Operation Reviews of IT services covering Customer Satisfaction, SLA performance, and Operational metrics.
Producing regular and accurate service management reports and dashboards for the leadership team.
Manage internal customer relationships with leaders across the technology organization.
Thinks creatively and practically to develop, execute, and implement new plans or programs. Generates and provides accurate and timely results in the form of reports, presentations, etc
Supports achievement of performance goals, budget goals, team goals, etc.
Building the organizational capacity necessary to execute the strategy.
Skilled in generating custom reports/dashboards and Knowledgebase documentation.

Minimum Qualifications:

Bachelor's degree in a technical field (e.g., Computer Engineering, Computer Science, Information Systems).
OR
Bachelors degree in a non-technical field (e.g., Business, Humanities, Marketing) and 1+ year of IT-relevant experience.
OR
High School Diploma or equivalent and 3+ years of IT-relevant experience.
2+ years of any combination of academic or work experience with programming (e.g., Java, Python, etc.).
1+ year of any combination of academic or work experience with Data Structures, algorithms, and data stores.

Prospective candidate should be technically sound in the following.

Working independently with minimum supervision.
Have prior knowledge working in 24/7/365 IT infrastructure operation.
Providing supervision to direct reports.
Broad knowledge and understanding of different IT applications and infrastructure.
Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required
Strong understanding of ITIL or similar service management process standards
Devops, s/w development and scripting
NetApp cluster modes, Dell Isilon and Pure Storage
Cohesity Data Protect and Dell EMC Networker
Tape libraries from vendors like Oracle and Spectra logic or similar
Snapmirrors/Snapvaults and Disaster Recovery (including Disaster Recovery of Backup catalogs)
Knowledge on OS (Linux and/or Solaris)

Prospective candidates having following is an added advantage.

Having excellent interpersonal and leadership skills will be critical for success: success depends on building rapport and credibility with multiple stakeholders across the organization.
Track record with delivering high availability in complex, global environments.
Have a wide degree of creativity and latitude to adjust to rapidly changing plans and circumstances.
Experience working in a hybrid on-prem and public cloud environment.
knowledge on Splunk queries and Splunk Dashboards
Certifications from major vendors like NetApp, Dell and Cohesity.
Any other skills that support storage and backup, not covered above.

Minimum qualification:

Sound knowledge in end-to-end backup storage activities
Providing supervision to direct reports.
Manage systems to provide insight into utilization, and configuration Ability to manage/handle Sev 1 tickets on priority and flexible with working hours.
Analytical/problem solving ability. Time management and organizational skills Ability and desire to learn new skills quickly
Excellent communication skills, both verbal and written

Preferred Qualification:

10+ years of relevant Storage & Backup technologies.
Willingness to learn new technologies and processes, and quickly apply them
Ability to work seamlessly with both vendors and internal stakeholders
Collaborate with cross-functional team to achieve common objectives
Identify and drive efficiency improvement initiatives
Ability to escalate critical issues to internal and/or 3rd-parties, as appropriate, and communicate status and resolution to the team.
Ability to work in a team environment as well as independently while making sound decisions
Comfortable working in a performance-based and structured environment while demonstrating high ethical standards
Good knowledge of industry tools.

Technical Manager - Storage and Backup operations