Technical Manager

Key Responsibilities:

Operational Management

• Team Leadership: Mentor, guide, and supervise teams to align with organizational goals and client agreements.
• Guest & Resident Experience: Maintain exceptional experiences in public areas, clubhouse, and amenities by implementing top-tier hospitality and housekeeping standards.
• Community Guidelines: Develop and enforce operational policies to maintain a cohesive community environment.
• Process Documentation: Maintain backend processes, SOPs, and documentation to ensure smooth operations and superior user experience.

Maintenance & Technical Management

• Plan and oversee preventive maintenance schedules for critical systems, including lifts, fire systems, DG sets, and HVAC.
• Manage Annual Maintenance Contracts (AMCs) and ensure adherence to preventive maintenance plans.
• Monitor vendor activities, address service gaps, and ensure zero downtime for critical operations.
• Optimize resource usage, including electricity, water, and materials, while maintaining service standards.

Performance Management

• Set daily, weekly, and monthly operational goals for all teams.
• Conduct vendor evaluations and implement improvement plans.
• Oversee clubhouse operations, including spa, gym, caf, and other third-party vendors.
• Enforce SLAs and monitor KPIs for all operations.

Safety & Security

• Implement fire, safety, and security protocols to safeguard residents and property assets.
• Conduct safety audits and ensure zero incidents.

Community & Events

• Plan and execute community engagement events, setting and monitoring budgets.
• Maintain the clubhouse, common areas, and amenities to the highest standards.

Budgeting & Reporting

• Prepare and manage Common Area Maintenance (CAM) budgets.
• Monitor departmental expenses and ensure adherence to budget goals.
• Produce MIS reports, audit reports, and monthly performance metrics.
• Implement rating improvement plans based on audits.