Technical Customer Interface Manager (RSC)

Key accountabilities:

• As front office, he/she acts as mediator between the customer and the remote project development team
• Is in interface with customer to,
• Organize technical meetings and reviews with the remote development team and in appropriate time with consideration of theproject schedule
• Clarify technical contract requirements (operational, performances, usability, reliability, safety) and ensure that engineering solution will satisfy customer / final users (train staff, maintenance staff, passenger) concerns
• Report what the engineers have determined to be doable within the given constraints (re-use, platform, planning, budget) and projects QCD decision
• Follow-up Train level operational effectiveness performances all along project life-cycles
• Support Chief of development on trade-off and endorse towards the customer decisions
• Ensure that any deviation with the contract that is triggered by the costumer is tracked, recorded and officially approved as Variation Order that address the Technical Amendment.
• Pay attention to address in anticipation any underlying risks that could jeopardize customer interest
• Synchronize the Rolling Stock Development with third parties involved by customer, to ensure a seamless integration of the rolling stock and in control of the product configuration
• Is in interface with the remote project development team to
• Get the right level of expertise to support technical meetings / reviews with customer
• Coordinate contractual deliverables with respect to commitments
• Follow-up product developments and monitor train level operational effectiveness performances
• Close the loop on trade-off conclusion and on related decisions
• Update the contractual baseline
• Participate as customer voice to technical risks and opportunities management
• With the metiers
• Leverage of best practices from metiers to enhance project influency and influence customer on the same

Performance measurements:

• Compliance to contractual requirements
• On time delivery
• Customer satisfaction