Technical Assistance 365 Profession

Key Responsibilities

• Provide technical assistance and support to customers through phone, email, and chat channels
• Diagnose, troubleshoot, and resolve complex technical issues related to products and solutions
• Collaborate with engineering, product, and cross-functional teams to identify root causes and implement corrective actions
• Develop, update, and maintain technical documentation, troubleshooting guides, and knowledge base articles
• Analyze customer feedback and recurring issues to recommend product and process improvements
• Escalate critical issues and coordinate resolution efforts with relevant stakeholders
• Support product deployments, upgrades, and maintenance activities when required
• Ensure timely response and resolution in accordance with service level agreements (SLAs)
• Stay informed about new technologies, product updates, and industry trends