Technical / Application Support

Position Overview:

Experience Required: 1-3 Years

Work Location: Gurgaon

Job Type: Permanent Full-Time

Work Arrangement: Mandatory Office Attendance (5 Days a Week, Monday to Friday)

Shifts: Rotational Shifts

Essential: Exceptional communication skills

Role Responsibilities:

• Facilitate communication with end customers.
• Deliver solutions in accordance with established SOPs.
• Oversee the daily operations of application systems, including identifying and resolving application-related issues and escalating when necessary.
• Support clients during shifts, initially covering US working hours across various US time zones and then transitioning to 24/7 support.
• Demonstrate the ability to quickly learn and adhere to established processes in a timely manner.
• Evaluate and diagnose root causes, known errors, and resolve complex issues related to software applications, Linux operating systems, Oracle databases, and other associated technologies.
• Address client inquiries through phone or portal, providing voice support (Inbound/Outbound), and log incidents within a ticketing system (automated ticket generation).
• Escalate incidents to senior team members when issues exceed personal expertise.
• Ensure compliance with SLAs and deliverables as per support specifications.
• Engage in knowledge sharing and contribute to the creation of Knowledge articles.

If you find this job description aligns with your skills and interests, please submit your profile to [HIDDEN TEXT] along with the following details:

Total Experience:

Relevant Experience in Application/Technical Support (L1/L2 Support):

Current CTC:

Expected CTC:

Date of Birth:

PAN Number:

Notice Period:

Last Working Day if serving Notice Period:

Current Location:

Willingness to Relocate to Gurugram:

Comfort with 5-Day Work from Office (WFO):

Availability for Virtual Interview (MS Teams) on 3rd Oct between 11 AM - 5 PM; please specify your preferred time for the invitation.