Technical Analyst

• Provide functional/ Technical expertise for assigned role on supporting Oracle HRMS, HCM, ORC and other HR implementations.
• Contribute to the regular support, solution design, configuration, integration, testing, training, knowledge-transfer activities, and post-production support requirements.
• Guide the team with best business practices of the functionalities of Oracle HRMS solutions.
• Execute a variety of tasks in support of acquisition migrations.
• Collaborate with and/or escalate incidents to functional developers/technical analysts when resolution through front-end does not appear evident.
• Identify opportunities to reduce or prevent incidents occurring such as educating/training end-users, or functional/technical changes.
• Log service requests with vendors and coordinate diagnostics, requested actions, and perform testing.
• Plan, prepare and execute functional and system testing, assist in issue resolution; and develop test cases as required.
• Consult business and system analysts on end-user system practices.
• Adhere to Stantec s Solution Delivery Framework, Incident Management, and Change Management procedures.

Qualifications:

• Strong customer service orientation.
• Strong verbal and written communication skills with a professional demeanor.
• Strong interpersonal, organizational, time management, problem solving, and analytical skills.
• Understanding of end-user system practices and processes for a particular business domain.
• Strong system troubleshooting skills.
• Understanding of ITIL (IT Infrastructure Library) practices.
• Highly self-motivated and directed.
• Keen attention to detail.
• Experience working in a team-oriented, collaborative environment.
• Limited off hours work required to support period close, year end and systems change activities.
• Demonstrated proficiency with the following:
• SQL / PLSQL
• Microsoft Office Suite
• Atlassian Suite experience is an asset.
• Understanding internal system flows for a particular application domain.

.

Education and Experience:

• College or higher education and 5 or more years equivalent work experience in a relevant business domain.
• Experience with SQL/PL-SQL
• Experience with Oracle HRMS.
• Good understanding of HR and Payroll principles, concepts, and processes.
• Experience with any of the multiple functional areas in Oracle HCM space (HRMS, Finance, Payroll, Talent, Performance, Compensation, Learning Management)
• Oracle HRMS, Payroll, Timecards full-cycle implementation experience is an asset.
• Understanding of the functional configuration and system flows that underpin an application to deliver functionality.
• Off-hours work required to support end users.