Tech Lifecycle Management Decommission Analyst

Role Description

• This role supports the Banks strategy to optimise the infrastructure components On Premises within existing Data Centres or move them on to Google cloud platform. As a result, application changes, upgrades and migrations result in requests to decommission infrastructure and thereby stop associated billing costs.
• The Decommission Analyst role is key in ensuring the timely decommission of all infrastructure kit approved for removal by Application Owners. The processing of the requests adheres to strict workflow rules and DB processes and procedures.
• The ideal candidate will have experience of working in a large regulated corporate environment preferably within banking, have a broad understanding of operational and technical architectures and will manage and co-ordinate decommission requests, provide reporting, and respond to customer queries on status and completion times.Key to successful performance is the ability to work with a wide cross section of teams and effectively manage service delivery expectations.

Team / division overview

The Technology Lifecycle Management (TLM) function is accountable for the end-to-end Technology Infrastructure Delivery and Lifecycle and the team is responsible for the entire Technology Infrastructure Management of Demand, Solution & Service Design, Provisioning, Activation and Decommission processes for over 200 DC locations globally.

The Decommission function primarily ensures the controlled removal of infrastructure configuration items (servers and databases) from the Banks core and regional Data Centres as well as Exchange Co-Locations. The scope is global and includes the decommission of infrastructure owned by DB and managed or supported by both DB and its service partners.

What we'll offer you

• As part of our flexible scheme, here are just some of the benefits that youll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Support the Decommission team for timely completion of all decom requests
• Effectively manage the request queue and complete all validation checks
• Respond in a timely manner to customer queries and escalate when required to the Decommission team lead
• Support the production of management information and operational reporting
• Collaborate with the Technology Lifecycle Management team to support end to end lifecycle management and with other IT teams as required
• Work towards the resolution of incidents. Ensure that the right problem-solving techniques and processes are applied
• Contribute to team discussions and analysis to identify processing improvements
• Adhere to DB guidelines and procedures in day-to-day task processing
• Build up technical subject matter expertise on the applications/platforms being supported including business flows
• Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure, and third-party systems / data providers & vendors
• Ensure all knowledge is documented and that support runbooks and knowledge articles are kept up to date

Your skills and experience

Essential Professional and Technical

Skills:

• Solid understanding of current enterprise scale technology infrastructure
• Logical thinking, critical and constructive questioning, especially complex tasks, to be able to propose precise solutions
• Excellent communication skills (written & verbal)
• Ability to act independently and efficiently
• Experience of working in a delivery model based on agreed Service Level agreements and working to continuously improve the efficiency and quality of service delivered.
• Familiar with using Provisioning workflow tooling (preferably ServiceNow)

Education / Qualifications expected:

• Experience in IT delivery in a large enterprise working on mission-critical IT systems support, working in an Agile environment (preferred)
• Ability to work in virtual teams and in matrix structures

Background/ Work Experience Re

• Good experience in working with IT Service Providers
• 3+ years of IT experience in large corporate environments, specifically in controlled production environments or in Financial Services Technology in a client-facing function
• ITIL / best practice service experience
• Ability to self-manage a book of work and ensure clear transparency on progress with clear, timely communication of issues.

Language Required English

How we'll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs