Teammate

Job description

• As a Teammate, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics.
• You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.
• You will meet and exceed client mandated KPIs (Key Performance Indicators).
• You must also ensure consistent performance based on a continuous improvement model.
• What elseYou must also ensure that all login and Passwords (both Internal External) are kept confidential.
• You must also participate in all Internal and External mandated trainings and/or seminars.
• You must have knowledge, understanding, and compliance with TaskUs policies and procedures.
• Also, you must maintain knowledge of the functional area and company policies and procedures.
• You will also provide feedback to management concerning possible problems or areas of improvement.
• You will also perform other duties as assigned by management.
• So, do you have what it takes to become a teammate

Requirements:

• What exactly are we looking forWell, we need someone who s willing to work on cyclical schedules.
• Have experience on phone, email and live chat supportThat s definitely a plus! Meanwhile, you have experience in Customer Service, Sales, Billing, Collections and Technical SupportEven better! We re looking for someone who has strong verbal and written communication and comprehension skills.
• Someone who s computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications.
• Can you type at least 30 WPM for voice and 35 WPM for Non-Voice campaignsThat s what we need! We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction.
• A person who s resourceful, able to multitask and has high attention to details will be a great addition to the team.
• If you re someone who s self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure