Team Lead/Jr Manager - CST (fights) - Noida

Role Responsibilities:

• Supervise and mentor a team of 15 Customer Experience Specialists.
• Handle escalated customer issues and ensure high-quality service.
• Implement process improvements to increase team efficiency and customer satisfaction.
• Collaborate with cross-functional teams to resolve issues and improve service delivery.

Job Requirements:

• 3-4 years of experience in customer service, ideally in the flight/travel industry.
• Experience managing and leading teams in a customer service environment.
• Strong knowledge of GDS systems (Amadeus, Sabre, Galileo).
• Proficiency in CRM software and excellent analytical and problem-solving skills.