Team Leader Tele-collections process

Description

We are seeking a motivated and experienced Team Leader for our Tele-collections process in India. The ideal candidate will have 2-7 years of experience in managing a team in a call center environment, specifically within the collections sector. This role requires a strong leader who can drive performance and ensure high levels of customer satisfaction.

Responsibilities

• Lead and manage a team of tele-collection agents to achieve performance targets.
• Monitor team performance metrics and provide feedback for improvement.
• Conduct regular training sessions to enhance team skills and knowledge.
• Develop and implement strategies to optimize the tele-collections process.
• Handle escalated customer queries and resolve issues effectively.
• Prepare reports and present findings to management on team performance.

Skills and Qualifications

• 2-7 years of experience in tele-collections or a related field.
• Proficient in using CRM software and telephony systems.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze data and derive actionable insights.
• Knowledge of collection policies and compliance regulations.
• Problem-solving skills and the ability to handle customer objections effectively.