Team Leader - Finance

Job description

• Lead and manage a team of customer service associates to achieve team targets and objectives.
• Provide guidance, support, and training to team members to enhance their skills and performance.
• Monitor team performance and conduct regular performance evaluations to identify areas for improvement.
• Drive sales initiatives and strategies to meet sales targets and maximize revenue.
• Ensure adherence to company policies, procedures, and guidelines.
• Handle escalated customer inquiries and complaints in a timely and professional manner.
• Collaborate with other departments to streamline processes and improve overall efficiency.