Team Leader Customer support - Inbound Voice Process

Job Description

• Manage the day to day operations of the team
• Ensure the SLAs are met in terms of calling numbers, conversions and revenue
• Train and Coach the team members on inbound Callings or practices
• Ensure the attrition levels are within the desired levels
• Keep the team focused on achieving the calling targets and conversions
• Lias with the IT and quality team to ensure service delivery
• Ensure compliance parameters are met
• Ensure the team and individual KRAs are met