TETeleperformance Global Services Private Limited
Team Leader
Indore ₹2-5 LPA Posted 27 Feb 2025
FULL TIME
Decision Making
Agile Methodologies
Conflict Resolution
Data Analysis
Team Coordination
+5 more
Job Description
- Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality.
- Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness.
- Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices.
- Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, TL responsibilities.
- Ensure compliance with company policies and procedures while driving business growth through innovative solutions.