Team Lead - Tele Sales

We are seeking a dynamic and result-oriented Sales Manager to lead our Telesales team in driving high-performance outcomes. The role involves managing daily, weekly, and monthly sales performance, motivating the sales team to achieve targets, ensuring process adherence, and maintaining a positive, competitive environment on the sales floor. The ideal candidate will bring strong leadership skills, data-driven decision-making ability, and in-depth knowledge of motor insurance sales.

Key Responsibilities:

• Ensure and manage daily, weekly, and monthly sales performance of team members.
• Motivate and inspire the sales team to maintain a highly competitive and positive environment on the floor.
• Ensure process-related TATs (Turnaround Times) are met with timely delivery of desired outcomes.
• Participate in weekly and monthly performance reviews, contributing to strategy formulation and improvement programs.
• Plan, structure, and execute team tasks while ensuring process adherence and goal achievement.
• Lead in training, rewarding, and disciplining employees, and take an active role in staffing and onboarding new hires.
• Identify and resolve operational challenges with a solution-driven mindset.
• Drive quality, productivity, and process improvements to meet business growth targets.
• Foster a partner-focused, metrics-driven environment, ensuring accountability and consistent results.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field (MBA preferred).
• 5+ years of total work experience, with a minimum of 2 years in telesales team management.
• Proven track record in motor insurance sales and exposure to high-scale selling environments.
• Experience managing a team of at least 10 telesales executives.
• Strong analytical and data management skills, with expertise in Excel.
• Excellent communication and people management skills.
• Flexibility to work in different shifts as required.
• Language Preference: Tamil, Telugu, or Kannada.

Professional Skills:

• Telesales Team Leadership
• Sales Performance Management
• Process Adherence & Quality Control
• Data & Excel Proficiency
• Employee Training & Motivation
• Conflict Resolution & Problem Solving