Team Lead - IOT

• Keeping check and control on SLA & optimizing it by Planning and operational efficiency to meet organizational goals.
• Managing customer expectations and escalations.
• Fair knowledge of Helpdesk operation, E-Surveillance monitoring, Escalation management.
• Must be of aware of regulatory guidelines by authorities
• Capabilities to adopt frequent changes in scope and delivery as per business & customer requirement
• Should be able to communicate with customer & internal stake holder.
• Should be able to manage deployment and ES operations

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Role: Team Leader

Industry Type: IT Services & Consulting

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Operations

Education

UG: Any Graduate

PG: Any Postgraduate