About the Role :

Lead and manage a team of Associates to ensure production priorities are met across all assigned workflows.
Maintain and monitor quality standards to ensure consistent and high-quality output.
The evaluation of AI and LLM models as needed, including experimentation, prompting, and evaluating results.
Provide guidance and support across multiple workflows, ensuring team members have the resources and knowledge needed to succeed.
Drive process efficiencies to improve productivity and reduce waste.
Exhibit resilience to change and coach others to quickly adapt to new business models and strategies.
Communicate proactively with management on functional matters, providing updates and insights as needed.
Synthesize information from multiple areas to influence and provide guidance across adjacent workflows.
Demonstrate independence and proficiency in troubleshooting and resolving highly complex issues.
Serve as the 'go-to' person or recognized process owner for management, offering expertise and leadership.
Exhibit ongoing leadership skills within the group and organization, fostering a positive and collaborative work environment.
Lead cross-departmental efforts and projects involving team members from multiple teams and various levels within the organization.

About You:

Minimum Qualification: Bachelors degree in any discipline from a recognized university.
6+ Years of overall experience into operations management.
2-3 years of experience in a leadership role, preferably in a Editorial support management.
Yellow/Green belt certification preferred but not mandatory.
Expert at building budding teams, hiring, and scaling operations.
Experience in setting up quality and production metrics and standards.
Good working knowledge of internal TR tools and applications.
Proven track record of maintaining high-quality standards and driving process improvements.
Experience with using legal technology, AI, Generative AI.
Excellent communication and interpersonal skills, with the ability to influence and guide others.
Strong problem-solving skills with the ability to troubleshoot complex issues independently.
Experience in leading cross-departmental projects and initiatives.

Team Lead