Team Lead

Job Description:

Manage the day-to-day planning and operations to meet the service level components of a team of BMS whose primary responsibilities include:

• Distill relevant insights into recommendations for our clients (e.g., ad effectiveness results, 1st party performance data, creative designs, etc)
• Work across multiple, simultaneous projects to support Reddits Marketing Science team in the delivery of projects, taking ownership of assigned project management tasks
• Support meeting logistics both internally and with clients (room setup - also digital- note taking, etc.)
• Assist in presenting insights, implications, and recommendations to our internal stakeholders
• Ability to learn and apply survey design principles to ad effectiveness measurement.

What will you Do

Performance Management:

• Delivery of service level components, quality, and productivity targets & indicators for a particular market.
• Monitoring, coaching, and feedback, responsibility for delivery of the defined customer experience in every call.
• Being a focal point of dissemination of information for internal and external clients.

Operational Management:

• Managing the floor, and adherence to schedule.
• Ensure optimal productivity and utilization of resources.
• Oversee and review escalations and the escalations process.
• Ownership and problem resolution.

Leave Management:

• Ensuring the team is adequately staffed to handle projected volumes for the daily routine.
• Reporting timely.
• Maintain employee performance records; track and report on performance outcomes.

Relationship Management:

• Build sustaining and productive relationships with
• customers and stakeholders.
• Build strong relationships with customers.

What will you need to Succeed

• Skilled using Microsoft Office or G Suite (e.g. Macros; Pivot Tables)
• Proficient in handling, analyzing, and interpreting data in an insightful manner
• Is highly collaborative and adaptable with the ability to work effectively within different cultural and technical environments.
• Excellent critical thinking skills, problem-solving skills, organization, and time
• management skills and superior attention to detail
• Possesses strong communication and interpersonal skills in order to comfortably connect with partners at all levels across the organization and facilitate discussions in a constructive manner.
• Enjoys actively looking for new and more efficient ways of improving processes, raising standards, reducing errors, and overcoming omissions.
• Knowledge of and experience writing surveys and conducting statistics is a plus.
• Basic understanding of mobile and web technologies and tools.

Qualifications:

• 5+ years of experience in Brand Measurement Study/ Brand Lift Study
• Degree in Economics/ Statistics/ Mathematics or related fields

Must-Have Skills:

• Experience in digital marketing research on the research agency side (like Kantar, Nielsen, etc.) / media agency or at the publisher side.
• Experience in quantitative market research with knowledge of brand research, media measurement, and audience insights
• Must have worked on industry standard measurement tools like Brand Lift Studies, Ad effectiveness studies, and cross-media.
• Strong knowledge of statistics.
• General knowledge and understanding of media planning and measurement in the advertising and marketing field.