Team Lead

Role Responsibilities:

• Manage a team of 15-20 Service FSEs for efficient operations.
• Oversee ticket closure for proactive and reactive merchant issues (device-related).
• Handle logistics for both forward and reverse movement of devices (from Hub to FSE).
• Manage skills and data for the team to enhance performance.

Job Requirements:

• Strong service background in industries like DTH, Broadband, or Consumer Electronics.
• In-depth knowledge of local market dynamics.
• Strong understanding of stock handling and inventory management.
• Graduate or Post Graduate preferred.