HAHarman Connected Services Corporation India Private Limited
Tac Support Engineer
Pune ₹2-3 LPA Posted 26 Feb 2025
FULL TIME
Gre
Mpls
Job Description
- -Expert level technical support for network security product.
- -Handling customer technical escalations.
- -Troubleshooting, diagnosing and resolving technical customer issues.
- Recreating, tracking, and verifying software defects in the field or under lab conditions reported by customers.
- Authoring technical knowledge base articles for use by other technical support personnel and/or customers and partners.
- Skill sets desired
- Advanced Networking Skills - Detailed understanding of the protocols surrounding IP service provider networks. Strong network security skills required.
- Networking skills should include:
- TCP/IP fundamentals
- IP subnetting and supernetting and hierarchical routing principles
- Routing protocol operation (BGP)
- Routing policies at BGP peering points
- VPNs and the associated tunneling technologies (GRE/IP. L2TP, MPLS, etc.)
- Hands-on configuration and operational knowledge of Cisco and Juniper routers
- Hands-on Understanding and knowledge of Netflow, SNMP
- Security skills DDOS, IPS, IDS, Threat detection and mitigation
- Operating systems - Basic to Intermediate knowledge of Linux
- Database: Basic to Intermediate knowledge of database - postgres, sqlite
- Good to have: Scripting - shell and/or high level languages (Python, Perl, Php)
- Customer focused candidate, strong attention to detail, ability to establish and maintain strong working relationships with key internal and customer personnel to work effectively.
- Outstanding customer service and advanced written and verbal communications skills.