TAC Engineer Routing

Job description

• This position is for the TAC (Technical Assistance Centre) of Juniper for their Juniper M/T/Mx/PTX/ACX series products support
• It is a Level 2 and Product Escalation support and Individual Contributor Role
• Support Juniper M/T/Mx/PTX/ACX series products, working directly with our customers and partners
• Work with highly knowledgeable group of customers and partners
• Be an escalation point for other TAC groups within the organization
• Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab
• Manage and own critical customer escalations
• Facilitate, own and document communication among customers, escalation, and engineering
• Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
• Take ownership for problem resolution, problem reproduction and escalation
• Be a fast learner and keep pace with newer technologies
• Participate in cross functional tasks such as new product development projects, create Knowledge Base and Whitepapers
• Help improve processes and tools

Requirements

• Requires B.E in Electronics Engineering or Computer Science with 25 years of experience supporting / Designing / implementing IP networks
• Candidates who have extensively worked on Troubleshooting, implementation and support of large IP networks

Primary Skills

• Excellent Customer handling and communication (verbal and written) skills
• Thorough understanding (Packet level) of -
• IP Packet flow, OSI layers
• Layer 3 IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)
• IP routing protocols (BGP, OSPF, ISIS , RIP)
• Layer 2 technologies (Ethernet, 802
• 1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
• Understanding / Exposure / Expertise in one or more areas -
• MPLS, VPLS, L2 and L3 VPN
• MPLS Traffic Engineering, LDP, RSVP
• Multicast technologies NG-MVPN, PIM
• Perl/Unix/Expect scripting

Experience:

• 4-6 years experience on Troubleshooting, implementation and support of large IP networks (preferably Service Provider)
• Experience in directly interacting with customers (globally) highly desired
• Platform Knowledge: Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc (not all are required but some of these are good to have)
• Preferred Certifications CCNA/CCNP/CCIE, JNCIS-M, JNCIP-M, JNCIE-M, CCIE-SP