Tableau Admin

Job Overview:

• We are seeking a skilled Tableau Administrator and BI Platform Administrator with a minimum of 5 years of experience in business intelligence reporting platforms, ideally Tableau and/or Power BI.
• The successful applicant will take charge of platform administration, infrastructure management, security governance, performance enhancement, and L2/L3 operational support.

Primary Duties:

• Oversee and support Tableau Server and Tableau Cloud environments.
• Manage sites, projects, users, groups, roles, and permissions effectively.
• Configure and sustain Tableau Server infrastructure, including Tableau Services Manager (TSM), gateways, and associated components.
• Monitor platform performance, including Backgrounder jobs, extract refreshes, capacity, and resource utilization.
• Administer Tableau upgrades, patches, backups, restores, and overall platform maintenance activities.
• Support Development, Test, and Production environments, including deployment and release processes.
• Manage user access, workspaces, projects, capacity, and platform security.
• Configure and support SSO integration, authentication, security controls, and audit logging.
• Set up and troubleshoot gateways, data source connectivity, and related integration challenges.
• Optimize extract refresh schedules, concurrency, workload distribution, and resource usage.
• Implement and uphold BI governance, content certification, access reviews, audit requirements, and compliance standards.
• Promote platform standardization and content rationalization to enhance operational efficiency.
• Provide L2/L3 production support, including troubleshooting and Root Cause Analysis (RCA).
• Address platform and reporting failures, coordinating with Tableau Support or other relevant teams as necessary.
• Manage ticket-based operations, including incidents, service requests, changes, releases, and problem management within established SLAs.
• Adhere to defined Major Incident Management (MIM) processes and assist with Major Incident Management activities when required.
• Collaborate with infrastructure, security, database, application, and business teams to resolve platform-related issues.

Technical Qualifications:

• Proven experience in administering Tableau Server and Tableau Cloud.
• Ability to manage sites, projects, users, groups, and permissions.
• Experience configuring and maintaining Tableau Server infrastructure, including TSM and gateways.
• Expertise in monitoring performance, backgrounder jobs, extract refreshes, and overall capacity.
• Skill in managing Tableau upgrades, patching, backups, and restores.
• Experience in enforcing governance, content certification, and access reviews.
• Support experience in Development, Test, and Production environments, including deployment processes.
• Knowledge of SSO integration, security, and audit logging.
• Proven troubleshooting skills for failures and the ability to coordinate with Tableau support.
• Experience optimizing extract schedules, concurrency, and resource utilization.
• Ability to drive platform standardization and content rationalization.
• Experience in managing ticket-based operations for incidents, service requests, and changes within SLA.
• At least 2 years of demonstrated experience with any reporting tool as an administrator, preferably Power BI or Tableau.
• Experience in platform administration for at least one BI tool.
• Ability to administer user workspaces, capacity, and security.
• Experience providing L2/L3 operational support with RCA ownership.
• Skills in gateway setup and connectivity troubleshooting.
• Experience in incident, change, and release support within SLA.
• Knowledge of governance, audit logging, and compliance standards.
• Experience and knowledge of MIM processes.

Additional Information:

• Infosys stands as a global leader in next-generation digital services and consulting.
• We assist clients across more than 50 countries in navigating their digital transformation journeys.
• With over four decades of expertise in managing global enterprise systems, we adeptly guide our clients through their digital evolution.
• Our approach includes enabling enterprises with AI-powered cores that prioritize change execution.
• We empower businesses with scalable agile digital solutions that deliver exceptional performance and customer satisfaction.
• Our commitment to continuous learning fosters improvement by building and transferring digital skills, expertise, and innovative ideas from our ecosystem.
• Infosys is dedicated to providing equal employment opportunities to all applicants and employees, regardless of race, color, sex, gender identity, sexual orientation, religious practices, national origin, pregnancy and related conditions, veteran status, or disability.

Desired Skills:

Technology->Administration Visualization->Tableau Administration